Refund Policy

Refund terms for EXAFABS.AI mobile apps and games — purchases are processed by Apple App Store and Google Play under their standard refund policies.

📋 Summary

🧾 Scope

This Refund Policy governs refunds for two distinct purchase channels:

Mobile (Apple App Store / Google Play):

Web (fabs.exafabs.ai via Dodo Payments):

The two channels are kept logically separate. A refund issued on one channel does not affect entitlements on the other.

🌐 Web SaaS Refunds (fabs.exafabs.ai · Dodo Payments)

Web subscriptions for fabs.exafabs.ai are processed by Dodo Payments Pte. Ltd., our Merchant of Record. Dodo Payments handles card processing, applicable VAT/GST/sales tax, invoicing, and refund execution.

14-day money-back goodwill window. If you are not satisfied with your fabs.exafabs.ai subscription, you may request a full refund within 14 calendar days of your first paid charge by emailing alpit@exafabs.ai with the subject line "Refund request — fabs.exafabs.ai". We will issue the refund through Dodo Payments and cancel the subscription. Funds typically appear back on your card within 5–10 business days depending on your bank.

After 14 days. Cancellations stop future renewals immediately but are not pro-rated for the current paid period — you keep access through the end of the period you have already paid for.

Annual plans. If you cancel an annual plan within 14 days of the initial purchase OR within 14 days of an annual renewal, you are eligible for the full refund described above. After that 14-day window, annual plans are non-refundable but you retain access until the end of the paid year.

Free trial. The 3-day free trial included with each plan is free. If you cancel before the trial ends, you are not charged. If you do not cancel, billing begins automatically at trial end.

Statutory rights. If you are a consumer in the European Economic Area, the United Kingdom, or any other jurisdiction granting a longer statutory right of withdrawal, those rights take precedence over the windows above.

Pre-launch note. As of the Effective Date below, fabs.exafabs.ai web checkout is in pre-launch ("Coming Soon"). No web charges are being collected. The terms in this section apply once web checkout activates via Dodo Payments.

🍎 iOS Refunds (Apple App Store)

Apple is the seller and merchant of record for all in-app purchases made on iOS. Apple handles billing, taxes, invoicing, and refunds under their standard end-user license terms.

To request a refund:

EXAFABS does not receive your payment information and cannot process Apple refunds directly. If Apple declines a refund and you believe your situation is exceptional, email us at alpit@exafabs.ai and we will review it case-by-case (we may, for example, extend your Pro entitlement directly via RevenueCat as a goodwill gesture).

🤖 Android Refunds (Google Play)

Google is the seller and merchant of record for all in-app purchases made on Android. Google handles billing, taxes, invoicing, and refunds under the Google Play terms of service.

To request a refund:

As with iOS, EXAFABS cannot process Google Play refunds directly. If Google declines a refund and you believe your situation is exceptional, email us at alpit@exafabs.ai and we will review it case-by-case.

🔁 Renewals & Cancellations

Automatic Renewals

Subscriptions renew automatically at the end of each billing period (weekly, monthly, or yearly) at the then-current price until cancelled. Renewals are processed by Apple or Google.

To avoid an unwanted renewal, cancel before the next billing date:

After cancellation you retain Pro access until the end of the current billing period.

Upgrades & Downgrades

If you change your subscription tier mid-cycle, Apple or Google handles pro-rating per their standard rules. EXAFABS does not control these calculations.

🌍 Statutory Consumer Rights

This Refund Policy is offered in addition to, not in place of, any mandatory consumer rights granted to you by the laws of your country of residence.

European Economic Area & United Kingdom

If you are a consumer based in the EEA or UK, you have a statutory 14-day right of withdrawal from any digital service contract under the Consumer Rights Directive and the UK Consumer Contracts Regulations. For App Store and Google Play purchases, this right is administered through the respective platform's refund process.

India

If you are a consumer in India, you retain all rights granted to you under the Consumer Protection Act, 2019, including the right to lodge a complaint with the appropriate consumer commission.

Other jurisdictions

If local law grants you a longer refund window or stronger refund rights than those described above, your statutory rights prevail.

⚖️ Chargebacks

If you believe a charge is unauthorized or fraudulent, please first request a refund through the relevant platform (Apple App Store or Google Play) and contact us at alpit@exafabs.ai before filing a chargeback with your bank. The platform refund process is faster than a chargeback dispute in almost every case.

Filing a chargeback without first attempting platform refund and contacting us may result in the immediate suspension of your account until the dispute is resolved, per our Terms of Service.

📧 Contact

Questions about this Refund Policy:

See also our Terms of Service and Privacy Policy.

Effective Date: May 4, 2026  |  EXAFABS.AI